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CONTACT US

We're here to help!

Our team at Chessington World of Adventures Resort is always available to assist you with any inquiries you may have regarding your upcoming visit. Whether you have questions about tickets or need help planning your day, our friendly and knowledgeable staff are here to help. You can contact us in any of the below ways:

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HELP CENTRE - DAY TRIPS

We recommend that you take a look at our FAQs page, as you can find answers to most questions there. It's best to check this page before contacting us, as it's the quickest way to get the assistance you require.

View our Help Centre

Chessington Family Hotel Rooms

HELP CENTRE - SHORT BREAKS & HOTEL STAYS

Our Help Centre is the best place to go for the most up to date information about your short breaks and for answers to our most frequently asked questions. Check out our help centre below.

View our Help Centre

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LIVE CHAT - DAY TRIPS

Our Customer Care Team are online 10am - 3pm every day. Outside of this, our Digital Assistant will be able to answer simple questions. To start speaking our Digital Assistant, please visit click the red chat icon in the bottom right corner of the page!

Access our live chat here

Discount UK Short Breaks

LIVE CHAT - SHORT BREAKS & HOTEL STAYS

Our team of Chessington Holidays Live Chat specialists are available to help you with any questions you may have regarding an upcoming or previous overnight stay, as well as any inquiries related to making a new booking with Chessington Holidays.

If you already have a booking, kindly log in to "Manage My Booking" and select the "chat" option. For those looking to make a new reservation, please head to our "Contact Us" page.

Manage My Booking

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TELEPHONE - DAY TICKETS

Kindly be advised that we are unable to assist with new or existing hotel bookings or ticket sales via phone. Our call centre team is available to assist you with any inquiries you may have at 01372 731657, from Monday to Friday (excluding bank holidays between 9:30am and 4pm. ​

Please have your booking reference ready so our team can assist you as quicky as possible. ​

Family Glamping At Chessington

TELEPHONE - SHORT BREAKS & HOTEL INFORMATION

For help with an existing or new Short Break booking, please contact the team via the link below.

Chessington Holidays Contact Information

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EMAIL GUEST ENQUIRIES

If you need to send us an email or ask a question you can use our contact form. Please remember to first check our FAQs as this is often the fastest way to find the information you need.

Contact Form

Want to talk about something specific?

Our dedicated teams are also available to help you with the below areas: 

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CUSTOMER SERVICE

We understand the importance of guest feedback here at Chessington World of Adventures and we are keen to hear about your experience.

Typically, we personally respond to emails within 7 days. To help us investigate fully, please ensure you provide us with proof of visit such as tickets or receipts. If you wish to contact us regarding feedback about your recent visit, this must be within 6 weeks of your visit date.

Contact Customer Services

Elmer's Flying Jumbos

LOST PROPERTY - RESORT

If you lose something whilst at Chessington World of Adventures Resort, please visit Guest Help & Information in Adventure Point who will be able to assist.

Alternatively, if you have already left Chessington World of Adventures Resort, you can submit lost property request here:

Lost item in Resort

Summer Staycation Family Glamping

LOST PROPERTY - HOTEL STAY

If you lose something whilst staying at Chessington World of Adventures Resort, please visit Guest Help & Information in Adventure Point who will be able to assist.

Alternatively, if you have already left Chessington World of Adventures Resort, you can submit lost property request here:

Lost item in Hotel

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COMPLAINT ESCALATION

We aim to provide an exceptional experience to each of our guests. If you believe this was not the case during your visit, please don't hesitate to contact us, and we will do our best to help you.

Complaint Escalation

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VIP EXPERIENCES

To discuss a new or existing VIP package please email us through the below:

Email VIP experiences

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SCHOOL TRIPS AND WORKSHOPS

You can find out more about a School visit to Thorpe Park on our Schools web page, or alternatively you can contact us by email - cwschools@chessington.co.uk

Find out more

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CORPORATE EVENTS

To enquire or book a corporate event please contact our Conference & Events Team on 01372 731 566 or email events@chessington.co.uk

Find out more

CHARITY REQUESTS 

We are delighted to support Merlin Entertainments’ special charity – Merlin’s Magic Wand – to provide magical experiences to many children who are seriously ill, disabled or disadvantaged. 

We also operate the Chessington Conservation Fund to raise money to help protect the future of nature and wildlife through conservation work and education in our Zoo, in the local community and worldwide. 

Because of the good work we already do, we currently are unable to fulfil any requests for donations.   

CLAIMS NOTIFICATION ENQUIRIES 

The UK Employers Liability Insurance Policy and the Global Public Liability Insurance Policy are both held with Chubb European Group Limited under Policy Number UKCANC33447.  

Claims are administered by Sedgwick and should be submitted via the claims portal.  The portal ID is D00029.  

If you do not have access to the claims portal, claims should be submitted to Merlin@uk.sedgwick.com 

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