Book with peace of mindBook your break with peace of mind
Our COVID-19 Book with Confidence Guarantee is free and applies to all existing and new bookings for 2020 and 2021.
We have reviewed how we operate every single part of the resort to make sure you have a brilliant, safe visit.
We've introduced several new safety measures. To allow for social distancing we are welcoming a reduced number of guests and as a COVID-19 Secure venue our hygiene and safety measures ensure a safe, wild adventure for you, our staff and animals in our care.
We're delighted to be awarded the VisitEngland 'We're Good to Go' industry charter mark. This verifies that our Resort meets the Government and public health guidance on COVID-19 and that we have all the required health and safety processes in place to ensure you have a safe and enjoyable visit.
OUR PROMISE TO YOU
In the event of:
1. Government travel restrictions
2. Sickness / Isolation due to COVID-19
You will be issued a voucher that you can use as payment towards any future break (any package, hotel, party type).
If you are affected by either of these and want to discuss your booking please contact our Guest Experience Team.
In the event of Park / Hotel closure due to COVID-19:
You will automatically receive a voucher via email to use as payment on a future break - there is no need to contact us, you will receive a voucher with your voucher details.
If you consider it unsafe or are concerned the experience will not be the same:
You can amend your booking to another date without any administration fees.
Please be aware if your new booking is more expensive than your original booking, you will need to pay any additional costs in full at the time of amendment.
For full peace of mind, add on our Cancellation Protection:
Our Cancellation Protection allows you to cancel your booking at any time up to 36 hours before the date of your stay for any reason and you'll receive a 100% refund (less any amendment or other surcharges). When you add our Cancellation Protection to your booking, you will have peace of mind that – whatever happens – your money is protected. Add this on the payment page for just £19.99. Please note: cancellation protection is non-refundable.
Terms and conditions.
Vouchers will be issued no less than 36 hours prior to arrival (in the event of sickness / isolation due to COVID-19 or Government travel restrictions).
All other standard booking terms and conditions apply.
Vouchers are subject to terms and conditions. All bookings and vouchers are protected by the Package Travel Regulations, please click here to find out more.
If you chose to amend your break to a new date – please be aware if your new booking is more expensive than your original booking, you will need to pay any additional costs in full at the time of amendment. Any alteration requested within 24 hours of the date of ticket entrance to Chessington or within 24 hours of the hotel stay will be treated as a cancellation by you and you will have to pay the cancellation charges set out in clause 6 of our terms and conditions.
The COVID-19 Book with Confidence Guarantee is available until further notice.
If you are unsure that you would still like to go ahead with your stay, please contact our guest experience team.
Our cancellation protection is a separate offer and remains available at the same time as the COVID-19 Book with Confidence Guarantee.