Key rights under the Package Travel and Linked Travel Arrangements Regulations 2018
The Package Travel and Linked Travel Arrangements Regulations 2018
Telephone: 01303 490037
The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations.
Therefore, you will benefit from all EU rights applying to packages. Holiday Extras Limited will be fully responsible for the proper performance of the package as a whole.
Additionally, as required by law, Holiday Extras Limited have protection in place to
refund your payments and, where transport is included in the package, to ensure your repatriation in the event that they become insolvent.
More information on key rights under the Package Travel and Linked Travel Arrangements Regulations 2018.
Key rights under the Package Travel and Linked Travel Arrangements Regulations
Travellers will receive all essential information about the package before concluding the
package travel contract.
There is always at least one trader who is liable for the proper performance of all the
travel services included in the contract.
Travellers are given an emergency number or details of a contact point where they can get in touch with the organiser or travel agent.
Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.
The price of the package may only be increased if specific costs rise (for instance fuel
prices), and if expressly provided for in the contract, and in any event not later than 20
days before the start of the package. If the price increase exceeds 8% of the price of the
package, the traveller may terminate the contract. If the organiser reserves the right to a
price increase, the traveller has a right to a price reduction if there is a decrease in the
Travellers may terminate the contract without paying any termination fee and get a full
refund of any payments if any of the essential elements of the package, other than the
price, are changed significantly. If before the start of the package the trader responsible
for the package cancels the package, travellers are entitled to a refund and compensation
Travellers may terminate the contract without paying any termination fee before the start
of the package in the event of exceptional circumstances, for instance if there are serious
security problems at the destination which are likely to affect the package.
Additionally, travellers may at any time before the start of the package terminate the
contract in return for an appropriate and justifiable termination fee.
If, after the start of the package, significant elements of the package cannot be provided
as agreed, suitable alternative arrangements will have to be offered to the traveller at no
extra cost. Travellers may terminate the contract without paying any termination fee,
where services are not performed in accordance with the contract and this substantially
affects the performance of the package and the organiser fails to remedy the problem.
Travellers are also entitled to a price reduction or compensation for damages or both
where the travel services are not performed or are improperly performed.
The organiser has to provide assistance if the traveller is in difficulty.
If the organiser or the retailer becomes insolvent, payments will be refunded. If the
organiser or, where applicable, the retailer becomes insolvent after the start of the
package and if transport is included in the package, repatriation of the travellers is
secured. Holiday Extras Limited have insolvency protection in the form of a deed of bond with the National Westminster Bank plc and known as the Holiday Extras Consumer Trust. Travellers may contact this entity or, where applicable, the appointed trustees of the trust fund.
If you can find exactly the same Chessington Holidays ticket and accommodation package cheaper within 24 hours of confirming your booking with us, we will refund the difference to ensure you have paid the best possible price for your break subject to a few terms and conditions. Reclaiming your money is really easy. Simply call us on 0871 360 2639 and let us know the details of your claim. We will look into it and give you a decision within 3 working days.